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Refund & Return Policy

At PAISANAS, Your satisfaction in our products is always guaranteed. In the unfortunate case you are not satisfied with your order or are missing items, simply contact us within 7 days of your delivery date.

For damaged or incorrect items, please take a photo(s) and send it to us along with your order number and a brief explanation to info.paisanas@gmail.com. Our team will contact you promptly to resolve the issue.

If your return includes a non food item, please repack the item(s) making sure it is securely packed to avoid damaged during the return to our facility, enclose the packing slip and mail it to: 

PAISANAS
9403 Lurline Avenue
Chatsworth, CA 91311

For an exchange, we'll need to charge you for your new order or the difference in price plus the shipping cost. Once we have received your return, we'll credit you for the cost of the original order minus shipping charges.

Please note:

  • All shipping charges become the sole responsibility of the customer, unless it is an error of Paisanas.com.
  • Carrier fees will be deducted from your refund; this includes cancelled orders out for delivery.
  • Original shipping is non-refundable if shipping charge was applied at the time of purchase.
  • NO REFUNDS OR EXCHANGES WILL BE GRANTED AFTER THE 7-DAY GRACE PERIOD FROM YOUR DELIVERY DATE

 

As a result of the Coronavirus (COVID-19pandemic we are temporarily not accepting returns on food items.

 Thank you for your attention, partnership and business!

Paisanas.com