At PAISANAS, Your satisfaction in our products is always guaranteed. In the unfortunate case you are not satisfied with your order or are missing items, simply contact us within 7 days of your delivery date.
For damaged or incorrect items, please take a photo(s) and send it to us along with your order number and a brief explanation to firstname.lastname@example.org. Our team will contact you promptly to resolve the issue.
If your return includes a non food item, please repack the item(s) making sure it is securely packed to avoid damaged during the return to our facility, enclose the packing slip and mail it to:
19425 Soledad Canyon Rd #113
Canyon Country, CA 91351
For an exchange, we'll need to charge you for your new order or the difference in price plus the shipping cost. Once we have received your return, we'll credit you for the cost of the original order minus shipping charges.
- All shipping charges become the sole responsibility of the customer, unless it is an error of Paisanas.com.
- Carrier fees will be deducted from your refund; this includes cancelled orders out for delivery.
- Original shipping is non-refundable if shipping charge was applied at the time of purchase.
- Some returns are subject to a 20% restocking fee at the discretion of PAISANAS.
- NO REFUNDS OR EXCHANGES WILL BE GRANTED AFTER THE 7-DAY GRACE PERIOD FROM YOUR DELIVERY DATE
As a result of the Coronavirus (COVID-19) pandemic we are temporarily not accepting returns on food items.
Thank you for your attention, partnership and business!