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Return Policies

Your satisfaction in our products is always guaranteed. Depending on the type of item you purchased from Paisanas will determine the appropriate policy. It is based on Perishable/Non-Perishable items and kitchenware.

For Perishable/Non-Perishable Items

If you are not completely satisfied with the quality of our products or if there is a problem, it is easy to get it resolved. Simply take a photo of the item and send it to us via email along with an explanation to:
You will receive full store credit.


You can return the unused kitchenware item for a full refund or store credit. If you use the kitchenware item, you will only receive store credit, not a refund. Please contact us within 7 days. Assist us by indicating the reason for your return on the back of your packing slip and send us pictures of any damaged item in order for us to file a claim with the shipper. Please repack your order, enclose the packing slip, insure the package (not required although recommended) and mail it to:

19425 Soledad Canyon Rd, #113
Canyon Country, CA 91351